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For full features; Go to Poor Treatment/answer From Toyota Customer Care? Supervisor
The following is a quote from A Toyota Customer Care? Supervisor regarding
FACTORY NAVIGATION SYSTEM INPUT PROBLEMS WITH 2008 Prius Touring.
Well actually NO I just do not believe Toyota Customer Care? Really
Cares!
"Good Day Robert This is Juleesa Cabrera From Toyota Customer Care in
Torrance calling.
We are well aware that you are experiencing continuous problems with your
factory navigation system in as much as you cannot input your home street
address.
Plus you are unable to access turn by turn navigation from destinations
back home.
Toyota does not presently, nor do we expect to have at any time soon, any
solution to this.
You will need to PURCHASE update discs from the manufacturer when they come
available.
Toyota WILL NOT Supply you with any update discs FREE as they are customer
pay items".
She goes on to say, "We have contacted the manufacturer and learned that
because your home is located in a 'rural area' it is more as likely NOT
mapped accurately this version. Again, as updated discs become available
you will need to purchase them from Toyota."
Well I have news for you Toyota. This subdivision has been here for 15
years, the streets were all mapped and platted at the time of it's
inception. County Road Maps as well as Telephone Book Maps BOTH SHOW MY
STREET.
This Brand New Toyota Factory Navigation System with the NEW 7.1 Navteq
Disc Should Have NO PROBLEM WITH HOME ADDRESS INPUT AT ALL!
So, according to Toyota Customer Care? If you are having difficulties and
problems with your Factory Navigation System, well that's too bad for you.
They Are Not Going To Help!
We paid for an expensive Navigation System that cannot even find home
street addresses.
I believe if we would all band together, contact Toyota Corporate
1-800-331-4331 and send written complaints to them at the; Toyota Customer
Care Dept WC 10 19001 South Western Avenue, Torrance, CA. 90501. direct
your complaints to both the Supervisor of Customer Care, Ms. Lorraine
Smelcer, and Toyota USA President Mr. Jim Lentz then also send written
complaints to; www.Consumeraffairs.com as well as sending an email to;
hotline@consumer-action.org to DEMAND Toyota Resolve These Factory
Navigation Systems Input Problems.
Just so all you folks out there know, 70 other people that I found so far,
are complaining about continuing Problems and Difficulties with Toyota
Factory Navigation Systems. Want to take a look? Just 2 websites are:
http://www.greenhybrid.com/discuss/f...ory-nav-15220/ after you read those
6 pages of comments/complaints, go to
http://priuschat.com/forums/audio-el...tml#post556155 for 6 more!
We all paid BIG $$ to have these Navigation Systems and they sure should
work properly!
As a Sidenote about this; My wife was at Office Depot and input our home
address into a cheap Tom Tom, and a Magellon Aftermarket Navigation System.
Both systems accepted input of our home address and gave my wife exact turn
by turn navigation directly back to our home.
Moral of this story obviously is; SAVE MONEY DO NOT BUY FACTORY NAV.
SYSTEMS BUY THE CHEAP AFTERMARKET NAVIGATION SYSTEMS!
If one cannot make the system input your home street address, you are also
unable to utilize turn by turn navigation features back home. Those are the
most important reasons I paid for to have the Factory Navigation System.
This Navigation System is veritibly USELESS to me in it's FAULTY state.
Toyota Needs To Hear About This From All Of Us that have these
Complaints!
My question back to Toyota is; Why am I being penalized for YOUR SYSTEMS
PROBLEMS and INACCURACIES?
If the information on these discs is NOT ACCURATE, Toyota Needs to Find A
Better Disc Manufacturer. Or, give us with input problems FREE update
discs!
Either I get update discs FREE or I want a refund on the Faulty Nav.
System, as it cannot resolve these problems by itself!
mypineprius
I didn't bother to read your entire post because if i wanted bitching i
would get a wife, that being said, just because you pay good money for
something, doesn't mean it will do everything you want it to do. If i
bought a microwave expecting it to toast my bread, customer care would tell
me the same thing they told you, its not our problem, we never said it
would toast bread.
When they said you lived in a rural area they did not say it had not been
there for a long time, they said it is not a very developed area. Simply
put, not many people drive on your street, so there is minimal demand for
directions to or on your street. It takes time and money to put streets
into GPS. as far as i am aware, someone has to drive the street, or insert
coordinates for the computer to know where it is. When you ordered the GPS
unit did it say that all streets that have been around for more than 5
years were in the system? I don't think so. there was probably fine print
somewhere that said it wasn't available in all areas, like rural areas,
like where you live. And when you bought it, did they include lifetime
updates? I don't think so. So quit crying and count it as a lesson in
reading fine print.
[/Return Bitching]:laughing:
Edit: the price of the product has to do primarily with the expense of the
unit, not the extensiveness of the database. Your built in one will cost
more as Toyota has a monopoly on the GPS systems that can be built into
your car, No one else can offer a factory installed system. the only
competition is after market systems, but they can't be factory installed,
now can they?
dvdrose18
I'm betting you'll never read this, but I agree with you (op). The car is
an 08, still under bumper to bumper. If you ask me the proper thing to do
is issue a refund for the nav system.
giant016
