Poor Treatment/answer From Toyota Customer Care? Supervisor

Home  \  Asian Imports  \  Poor Treatment/answer From Toyota Customer Care? Supervisor

The following is a quote from A Toyota Customer Care? Supervisor regarding FACTORY NAVIGATION SYSTEM INPUT PROBLEMS WITH 2008 Prius Touring.

Well actually NO I just do not believe Toyota Customer Care? Really Cares!

"Good Day Robert This is Juleesa Cabrera From Toyota Customer Care in Torrance calling.
We are well aware that you are experiencing continuous problems with your factory navigation system in as much as you cannot input your home street address.
Plus you are unable to access turn by turn navigation from destinations back home.
Toyota does not presently, nor do we expect to have at any time soon, any solution to this.
You will need to PURCHASE update discs from the manufacturer when they come available.
Toyota WILL NOT Supply you with any update discs FREE as they are customer pay items".
She goes on to say, "We have contacted the manufacturer and learned that because your home is located in a 'rural area' it is more as likely NOT mapped accurately this version. Again, as updated discs become available you will need to purchase them from Toyota."

Well I have news for you Toyota. This subdivision has been here for 15 years, the streets were all mapped and platted at the time of it's inception. County Road Maps as well as Telephone Book Maps BOTH SHOW MY STREET.
This Brand New Toyota Factory Navigation System with the NEW 7.1 Navteq Disc Should Have NO PROBLEM WITH HOME ADDRESS INPUT AT ALL!

So, according to Toyota Customer Care? If you are having difficulties and problems with your Factory Navigation System, well that's too bad for you. They Are Not Going To Help!
We paid for an expensive Navigation System that cannot even find home street addresses.

I believe if we would all band together, contact Toyota Corporate 1-800-331-4331 and send written complaints to them at the; Toyota Customer Care Dept WC 10 19001 South Western Avenue, Torrance, CA. 90501. direct your complaints to both the Supervisor of Customer Care, Ms. Lorraine Smelcer, and Toyota USA President Mr. Jim Lentz then also send written complaints to; www.Consumeraffairs.com as well as sending an email to; hotline@consumer-action.org to DEMAND Toyota Resolve These Factory Navigation Systems Input Problems.

Just so all you folks out there know, 70 other people that I found so far, are complaining about continuing Problems and Difficulties with Toyota Factory Navigation Systems. Want to take a look? Just 2 websites are:
http://www.greenhybrid.com/discuss/f...ory-nav-15220/ after you read those 6 pages of comments/complaints, go to
http://priuschat.com/forums/audio-el...tml#post556155 for 6 more!
We all paid BIG $$ to have these Navigation Systems and they sure should work properly!

As a Sidenote about this; My wife was at Office Depot and input our home address into a cheap Tom Tom, and a Magellon Aftermarket Navigation System. Both systems accepted input of our home address and gave my wife exact turn by turn navigation directly back to our home.


If one cannot make the system input your home street address, you are also unable to utilize turn by turn navigation features back home. Those are the most important reasons I paid for to have the Factory Navigation System.

This Navigation System is veritibly USELESS to me in it's FAULTY state.

Toyota Needs To Hear About This From All Of Us that have these Complaints!

My question back to Toyota is; Why am I being penalized for YOUR SYSTEMS PROBLEMS and INACCURACIES?
If the information on these discs is NOT ACCURATE, Toyota Needs to Find A Better Disc Manufacturer. Or, give us with input problems FREE update discs!
Either I get update discs FREE or I want a refund on the Faulty Nav. System, as it cannot resolve these problems by itself!

posted by  mypineprius

I didn't bother to read your entire post because if i wanted bitching i would get a wife, that being said, just because you pay good money for something, doesn't mean it will do everything you want it to do. If i bought a microwave expecting it to toast my bread, customer care would tell me the same thing they told you, its not our problem, we never said it would toast bread.
When they said you lived in a rural area they did not say it had not been there for a long time, they said it is not a very developed area. Simply put, not many people drive on your street, so there is minimal demand for directions to or on your street. It takes time and money to put streets into GPS. as far as i am aware, someone has to drive the street, or insert coordinates for the computer to know where it is. When you ordered the GPS unit did it say that all streets that have been around for more than 5 years were in the system? I don't think so. there was probably fine print somewhere that said it wasn't available in all areas, like rural areas, like where you live. And when you bought it, did they include lifetime updates? I don't think so. So quit crying and count it as a lesson in reading fine print.
[/Return Bitching]:laughing:

Edit: the price of the product has to do primarily with the expense of the unit, not the extensiveness of the database. Your built in one will cost more as Toyota has a monopoly on the GPS systems that can be built into your car, No one else can offer a factory installed system. the only competition is after market systems, but they can't be factory installed, now can they?

posted by  dvdrose18

I'm betting you'll never read this, but I agree with you (op). The car is an 08, still under bumper to bumper. If you ask me the proper thing to do is issue a refund for the nav system.

posted by  giant016

Your Message