Did I just get ripped off?

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Two days ago I took my car to Mighty Mufflers because I was finally tired of the loudness of the exhaust system. I'd been told by someone that it might be the catalytic converter, but when I took it to them, they said it was a broken flex pipe, and they could fix it for $108 total ($60 labor, $40 part). They were done really quickly and I took it home. On starting the car yesterday, it was just as loud as ever. I started to drive it back to them, but what I noticed is that with the city noise around it drowns out the loudness of the car and it just sounds normal. Also, I noticed for the first time that the car runs at a pretty normal volume once the engine heats up. I did ask TWO mechanics at the shop if their fix would take care of the noise problem and they both said yes. One of them I even asked twice. There is a 90 day warranty on labor and a one year warranty on parts. How do I go back to them saying the problem wasn't fixed, when I'm not even sure I can duplicate the noise enough for them to hear it? Am I just out all my cash, or is there anything I can do now?

I drive an automatic shift '96 Camry LE L4 blah blah blah... :puke: :evil:

posted by  JaneiR36

What are you saying? Do you have a problem or do you just think you do? :ohcrap:

posted by  DodgeRida67

I have a problem that's not easily reproducible. In fact, I tend to hear it more clearly when I drive the car for the first mile or so in the morning. After that I think the car heats up and is no longer that loud.

posted by  JaneiR36

It's official. The money is gone. I took the car back today and he said he couldn't hear anything. And that the flex pipe was "broken in half and the car was loud as a truck," so he feels he's done his job and sorry he couldn't help me. Funny thing was, he was walking back inside the store and closing the previously wide open door as he was saying this. Also said he could keep the car overnight. I just might take him up on that offer so he can see what kind of bullshit work he did.

It struck me as odd that they were so quick to say yes, this would fix the problem. It's my current conclusion that they were quick to take my money, knowing full and well that Pepboys was right next door and they would be happy to diagnose my car if I didn't like what I heard from them. This was a case of throw parts at the problem and not take any time to properly diagnose and fix it. Or maybe just a bunch of morons working at the store. Of course, the end result of whatever the case is, is me out my money.

Oh, and the car is idling a little roughly now, which it wasn't before. I don't know if this is another issue, but when I was leaving with the wipers and my pointer on, you could hear this subtle vibration and just ever so slightly rougher idling.

I wouldn't recommend Mighty Muffler to my worst enemy.

(I've called them to try and arrange a drop off for the car -- they're not answering their phone).

posted by  JaneiR36

Hmm, I wonder if they are the morons for not properly diagnosing it. Or this dumbass for paying them to do so? :banghead: :laughing:

posted by  DSMer

I would suggest that you talk to your local Better Buiness Bureau about them, and take your car to pepboys they will do the work.

83camaro

posted by  83camaro

The car is currently sitting in their shop. Apparently, they were too busy the two times I came in today to go for a five minute test drive. I'll see what they say tomorrow morning.

As far as the BBB, I have looked it up online, they are not a member. Will the BBB be able to pursue it regardless?

And now for the question that determines it all: when you pay for labor to get a job done, are you also paying for a proper diagnosis, and is that something you are entitled to when you get your car back?

And DS-Loser, poodle, if you're so desperate for attention from a woman, go suck on yo Mama's titties. " :laughing: "

posted by  JaneiR36

Ooh so hurtful. Not desperate for attention. Pointing out a valid point. They are'nt the morons, they are probably laughing at you for your idiocy. Haha, now thats funny.. Dumbass women, spending money on stuff they don't know about.

You may laugh but my pockets arent any less empty from an idiot mistake I made. So whats really funny? Your corny jokes or you loosing money because you're just a dumb broad? I choose the ladder of the two.

posted by  DSMer

So who's really losing money when they'll be working on my car for the rest of their life? Tomorrow morning is their last chance. See, I'm educated (read: I have common sense. Which you don't.) If I'm not satisfied with their service, the local trade commission will be hearing of it. Either way, I still got a fixed flex pipe out of it. I might even get additional cash for the disrespect shown by walking out on me. So let's see: you're laughing, and I'm laughing all the way to the bank. Laughing's good. But still I'm glad I'm not stupid... something you cannot be thankful for :thumbs:

posted by  JaneiR36

Even if they arn't with the BBB,the BBB should beable to persue them.. but dont qoute me on that

83camaro

posted by  83camaro

So you got jipped, now you're bitching to get what you want? That makes you smart? HAHA! Damn you're one funny ass person. Haha then you have the nerve to say you have common sense? Well "common sense" would have told you to take your business elswhere in the first place when they did'nt diagnose it properly. Haha, you call yourself smart. :laughing:

posted by  DSMer

Sorry about that! :oops:

posted by  StiMan

That's what will be happening,... later.

DS-stupid, what you do when someone screws up is give them a chance to fix it for free. THEN go spend your money somewhere else if they can't. And also determine a way to get your money back for faulty service. OH. MY. GOD. You are STUPID!!! :doh:

StiMan, you can laugh if you want :laughing:

posted by  JaneiR36

I mostly just feel sorry for you, I dont really find it funny. Sorry, I guess...?

posted by  StiMan

Thanks then. I was interpreting it in the recent context :wink2: It almost looked like a smilie that was about to burst out laughing. It wouldn't have been too bad, though. I needed a laugh over my wasted money.

posted by  JaneiR36

Loosing money is never funny... unless it is in REALLY funny settings! :thumbs:

posted by  StiMan

Don't feel sorry for that dumbass. The only reason the BBB was created was for stupid ass people like her that are easily tricked and taken advantage of because they don't know jack shit about the purchase at hand.

You feel sorry, I say let her loose her money. In my book its a legetimate deal. Money was paid, parts were agreed upon. In a real mans world, she'd have to whore herself to make that money back, but I guess thats never going to happen. She'll have to stuff her allready lost pride even more into the that cavernous heart of hers, get back on her 4's n bitch some more.

Bitching is'nt smart, if it was, more smart people would do it. Bitching and complaing are resorts for people who are'nt smart enough to conclude an answer on their own, or who were'nt smart enough to figure it out the first time arround.

posted by  DSMer

What was invented for people who think everyone can be experts at everything? I'd like to see you agree on a surgery that's supposed to fix a medical condition (parts), pay out of pocket for it, get your dick and nuts cut off instead (happened in real life), and still not have your condition be any different, even though the doctor told you it would fix you right up. I'd like to see you tell me how you knew you were too stupid to figure out your problem all by yourself the first time around, and so why you do not need to contact the AMA and make the doctor(s) take responsibility for their actions.

Either that, or just keep on running around your wheel in the cage, my dearest pet hamster :laughing:

posted by  JaneiR36

I'd suggest www.ripoffreport.com The BBB hardly does shit any more.

posted by  dennikro

Ah... finally, I'm ready to take responsibility for my part in this whole mess.

My "doctor" analogy has come back to bite me in the ass. It looks like I went to the cardiologist first, instead of complaining to my family doctor about some pain in my chest and waiting for a proper referral. I had assumed the problem was in the muffler system, so I took it to the muffler guys. They, in turn searched for a problem with the muffler system, found one, fixed it and told me I was good to go.

But I wish I could just stop here, and say it's over; lesson learned, my bad. But you see, as I was there today, this lady in her 50's or 60's was also there, back after they'd done some work on her brakes (they also do brakes). She paid $245 dollars, for them to fix a noise in her brakes. As at the time she was sitting in the waiting room with me, the noise was still there. They checked out the car again, and said, oh! You know what, it's actually not your brakes, it's your brake pedal, let's refer you to someone.

Not five minutes later they're telling me something similar. It's not your muffler at all, it's a noise from your engine. Here's the number of people that do engine work, they'll take care of it for you. So the only thing I could do is ask them, if it is in fact found out that there's a problem with the muffler, can I bring it back and have the work done for free. He said yes. But now there's the strong possibility that it's not a muffler problem at all :ohcrap:

I wonder how much money they have made from "fixing" problems that do not exist at all. They are worse than in-your-face rip offs. They rip you off and there's not much of anything you can do about it. This SUCKS!!! :banghead:

posted by  JaneiR36

The lady's exact words: "$245 is an awful lot of money to pay and still have the same problem you had when you walked in!"




Me: :banghead:

posted by  JaneiR36

Hi, I'm JaneiR36, I talk to myself

All: Hi JaneiR36

Okay, now that we've got that out of the way, I'm right back to square one.

The car was left overnight at another repair shop, the kind of work they do is a little broader. This morning they called and told me the problem would have to get worse, before they can diagnose where the noise is coming from. Apparently, it lasts for too short a while, so before they can get over to listen to it, its gone. They, too, confirmed that it's not an exhaust leak noise.

So now I find myself doing what I should have done in the first place: come on here to see if someone can help me figure it out. I'd have to post a sound file, but alas, I have no tape recorder :ohcrap: Basically while you're accelerating, for the most part, the engine revvs a lot louder, as loud as a truck, or something. It basically goes away once you hit 30 or 40 or so. It might be a little louder in the morning, but then again, it could just be that I hear it better because I tend to drive for a little while before turning on the radio and such first thing in the morning, whereas all that stuff comes right on say by mid-afternoon, or something.

Anyway, if anyone has any insight, please let me know.

I do have one guess, though, but it goes back to the exhaust. I found this article. It tells muffler specialists how to do inspections and such.

Troubleshooting Exhaust Problems Can Bring In Profits, Larry Carley, Brake & Front End, September 2000 (http://www.babcox.com/editorial/bf/bf90072.htm)

Here's an excerpt:

"Less Than Harmonious
Another source of buzzing noises in the exhaust, especially on high revving four-cylinder engines, is harmonic resonance. This is typically loudest at certain engine rpms and/or when accelerating hard under load. Original equipment exhaust systems are typically tuned to dampen the more annoying high pitched tones, which is why many OE exhaust systems have a second muffler or resonator. The length, shape and chamber design of the resonator is designed to silence certain sound frequencies in the exhaust.

If the OE muffler has been replaced with a straight pipe or a poorly designed replacement resonator or muffler, the exhaust system may not do a very good job of quieting the more annoying sound frequencies. The cure here would be to replace any missing components in the system (typically the resonator), and/or to install a better quality replacement muffler."

This sounds like the symptoms I'm experiencing! I did in fact tell the MM guy that, but he said the resonator is towards the back of this vehicle, whereas the noise is coming from the front. What do you think?

posted by  JaneiR36

Sweety, It seems to me you've gotton lost on the origonal point and spent unnecessary time and brain cells fighting with DSMer....Errrrrrrrrrrrr, anyway. Send an email to me @ TRULOVEis@aol.com with only your current problemwith the car, not what the MM guy did, not what DSM guy did, just the problem with the car, and I will attempt to help you!

posted by  Jeep & K5

(a) It's all in the thread

(b) I've all but lost interest.

But thank you for your offer, though. :thumbs:

posted by  JaneiR36

Yeah JaneiR36, e-mail me too. Then I'll have your IP and be able to stalk you just like this guy. What kind of e-mail is TRULOVEis? Me thinks this guy is a freak.

posted by  vwhobo

What are you talking about Hobo. I have a perfectly normal email and I stalk you :hi: .

posted by  DSMer

I hope this site won't turn into a wana come an get me ,I'll find sites.
http://www.perverted-justice.com :ohcrap:

posted by  lectroid

Why not record the sound and find a host for it, link it to us and we can listen to it? Its better than the bitching, and one of the smart guys might be able to fix the problem!

posted by  Oomba

First of all, bite me! (that would be RE: "Better than the bitching").

Secondly, can you not read?

Thirdly, forget the first two. I don't have a sound recorder and might post what the engine sounds like on a cold day if I ever get one. Also, enough people seem to have convinced me that it sounds pretty normal for that kind of vehicle. I may have wasted my money for nothing at all! :cussing:

posted by  JaneiR36

How old are you Jane? :hi:

posted by  CarEXPERT

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